Handling Returned Documents

During the review process, an officer may return documents with concerns that need to be addressed.

Important: You must correct and resubmit within 30 days or your application will be denied and your future First Home Exemption claim may be forfeited.

To Resubmit

  1. Navigate to the portal and log in
  2. Find the returned document under My Tasks
  3. Review the officer's comments carefully
  4. Upload the corrected document (PDF format)
  5. Select Complete and click Submit

You will receive an email similar to the one below when a document is returned:

Email notification showing a returned document with approver comments explaining why the document was returned and instructions for resubmission